How Much Does Shipping Cost?
Shipping is free for Continental United States orders over $49. A flat rate fee of $6.99 will be applied to orders under $49. We cover most of the cost for you and do our best to keep shipping costs as low as possible.
Where Do We Ship From?
We warehouse and fulfill our items through a variety of fulfillment centers across the U.S. When an order comes through it will get shipped from the closest distribution center to the customer. This means orders usually arrive in 3-5 business days.
How Long Does It Take?
After an order is processed, 3-5 business days is the standard. Orders processed before 11am PST will ship same day.
Where Do We Ship To?
Driftsun ships its orders within the continental United States excluding Hawaii, Alaska, APO, FPO, DPO.
Hard Kayak Shipping Policy
We Cover a portion of the freight cost to deliver your Kayak. There is a $200 charge for Hard kayak delivery. Items like these require extra handling and cost significantly more to ship. Kayaks typically arrive in 5-7 days. Once your order has been released, the carrier will reach out to set up a delivery appointment.
Refusal of a shipment is not an acceptable means of returning or canceling an order. In the event of refusal, you will be responsible for return shipping costs and may be subject to additional fees.
Hard Kayak Shipping Damage
We take pride in our packaging and do everything possible to ensure items arrive undamaged and in the same condition they left. Upon receiving, inspect your kayak thoroughly for any shipping damage. If you receive an item that appears to be damaged, have the carrier document the damage in writing on the BOL before signing anything. Ask the driver to return the kayak to its origin and contact us immediately.
If you have signed for and accepted the shipment without damage being reported, you will be responsible for the return freight charges. These charges can range from $175 - $350 depending on distance back to our distribution center.
Shipping Order Confirmations & Tracking
When your order is fulfilled, you will receive a shipping confirmation email stating that your order has been shipped along with tracking information. If you don't receive this email, please contact us.